Terms & Conditions

Last updated: October 11, 2026

Welcome to Idetta. These Terms of Service ("Terms") are a binding agreement between you and the Idetta team ("Idetta", "we", "our"). They cover your use of idetta.com and the Idetta web and mobile applications (together, the "Service").

Please read them before you use Idetta. If you create an account, upload a photo, or buy anything, you are agreeing to these Terms. If you do not agree, please do not use the Service.

1. What Idetta Does

Idetta helps you prepare photos for official documents such as passports, visas, national ID cards and driving licences. You upload a photo, and the Service crops, resizes, adjusts the background and checks the result against the photo requirements of the document type and country you select. You can then download the resulting digital file.

Idetta is a software tool. We are not a government agency, a photo studio, or an official passport or visa provider, and we are not affiliated with any issuing authority.

2. Who Can Use Idetta

2.1 You must be at least 18 years old, or the age of legal majority where you live, to create an account. 2.2 If you want a photo for a child or another person who cannot consent for themselves, you may upload it only if you are their parent, legal guardian, or are otherwise legally authorised to act for them. 2.3 You must give us accurate account details and keep your login credentials safe. You are responsible for activity on your account. Tell us promptly at support@idetta.com if you suspect unauthorised access.

3. No Guarantee Of Acceptance

3.1 Photo requirements differ between countries and change from time to time. We work to keep our specifications up to date and to produce photos that follow them, but we do not guarantee that any photo will be accepted by any authority, embassy, consulate or other office. 3.2 The final decision on whether a photo is accepted always belongs to the authority that processes your application. A rejection by an authority is not, on its own, a defect in the Service. 3.3 The photo you upload must itself be suitable. For example, it must show your real, current appearance, with a neutral expression and eyes open, and without heavy filters. We may not be able to fix poor lighting, blur, a covered face or an incorrect head position. 3.4 Our checks and edits are automated and may contain errors. Please review the result and compare it with the official requirements of the authority before you submit it. 3.5 You must not use Idetta to alter your appearance in a way that makes the photo misleading. Our tools are meant to adjust technical aspects (size, framing, background, brightness), not to change your face or features.

4. Your Photos And Your Rights

4.1 You keep ownership of every photo you upload ("Your Photos"). We do not claim ownership of them or of the files we produce from them for you. 4.2 You give us a limited, non-exclusive licence to store, process and display Your Photos, and to pass them to the service providers described in the Privacy Policy, only so far as needed to provide the Service to you, to keep it secure, and to comply with the law. The licence ends when Your Photos are deleted as described in the Privacy Policy. 4.3 You confirm that you have the right to upload each photo and that doing so does not violate anyone's rights or any law. 4.4 How we handle Your Photos, including processing by third-party AI providers, is explained in the Privacy Policy.

5. AI-Powered Processing

Parts of the Service use artificial intelligence, including models operated by third-party providers, to analyse and edit images. AI output can be imperfect or unexpected. You are responsible for checking the final photo before you use it.

6. Acceptable Use

You agree not to:

• upload photos of people without their permission (or, for children, without the authority described in 2.2);
• use Idetta to create or support forged, fraudulent or misleading identity documents, or to impersonate anyone;
• upload unlawful content, including sexual content involving minors or any non-consensual imagery;
• attempt to reverse-engineer, scrape, overload, or break the security of the Service;
• resell or redistribute the Service, or use automated tools to access it, without our written approval;
• use the Service in breach of any law that applies to you.

If we have reasonable grounds to think you are breaking these rules, we may remove content, suspend or close your account, and report serious cases to the relevant authorities.

7. Payments

Prices, plans, trials and what is included are shown before you pay. Subscription renewal and trials are covered in our Subscription Terms, and refunds in our Refund Policy; both form part of these Terms. Payments are processed by third-party payment providers and app stores.

8. Our Intellectual Property

The Service, including its software, design, trademarks, specifications database and documentation, belongs to Idetta or its licensors. You may use it as these Terms allow, but you may not copy it, sell it, or create derivative works from it.

9. Third-Party Services

The Service relies on or links to services run by others, such as payment providers, app stores, hosting providers and AI providers. Their own terms apply to those services, and we are not responsible for what they do or for their content.

10. Availability And Changes

10.1 We aim to keep Idetta running smoothly but cannot promise it will always be uninterrupted or error-free. 10.2 We may improve, change, or remove features, including supported countries and document types. If we remove something you have already paid for and cannot provide it, we will offer a fair refund for the unused part. 10.3 We may update these Terms. For material changes we will give notice in advance by email or in the app. Continuing to use the Service after the change takes effect means you accept it. If you disagree, you can stop using the Service and close your account.

11. Disclaimers And Limit Of Liability

11.1 Except where the law says otherwise, the Service is provided "as is" and "as available". 11.2 To the maximum extent permitted by law, Idetta is not liable for indirect or consequential losses, such as lost travel plans, missed appointments, visa or application delays or rejections, or lost profits, that result from the use or inability to use the Service. 11.3 Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. 11.4 Nothing in these Terms limits liability that cannot be limited by law, or your mandatory statutory consumer rights.

12. Indemnity

If your breach of these Terms (for example, uploading a photo you had no right to upload) leads to a third-party claim against us, you agree to cover our reasonable losses and legal costs arising from that claim, to the extent the law allows.

13. Ending Your Relationship With Us

You can close your account at any time from the app settings or by emailing support@idetta.com. We may suspend or end your access if you materially breach these Terms or if we are required to by law. Sections that by their nature should continue (such as 4.3, 11, 12 and 14) will survive.

14. Governing Law And Disputes

These Terms are governed by the laws of the jurisdiction in which Idetta operates, without regard to conflict-of-law rules. If you are a consumer, you keep any rights you have under the mandatory consumer protection laws of your country of residence. We encourage you to contact us first at support@idetta.com so we can try to resolve the issue informally.

15. General

These Terms, together with the Privacy Policy, Subscription Terms, Refund Policy and User Agreement, are the whole agreement between us on this subject. If a part of them is found unenforceable, the rest still applies. If we do not enforce a provision immediately, we are not giving it up. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a business reorganisation or sale.

16. Contact

Idetta team Email: support@idetta.com