Refund Policy
Last updated: October 11, 2026
This policy explains how refunds work at Idetta. It applies to purchases made directly from Idetta and is part of our Terms of Service.
To the extent the law allows, all payments for Idetta subscriptions and other digital services are final and non-refundable. This means we do not give refunds or credits for:
- unused time or unused features;
- a trial or subscription that you forgot to cancel and that renewed or converted to a paid plan;
- accidental or mistaken purchases;
- cancellations made after a billing period has started;
- a photo that an authority did not accept (see our Terms of Service, section 3).
Managing your subscription is your responsibility. To avoid being charged, cancel before your trial ends or before your renewal date, as described in our Subscription Terms. Cancelling stops future charges, and you keep access until the end of the period you have already paid for.
2. Exceptions
2.1 Required by law. We refund where applicable law requires us to, including the statutory rights described in section 3.
2.2 Serious technical failure. If persistent errors on our side prevent you from using the Service and we cannot fix them within a reasonable time, you may request a refund by emailing support@idetta.com. Please include the email address of your account and clear evidence of the problem, such as screenshots or a screen recording. We will review your request and tell you by email whether it is approved. Problems caused by your device, your internet connection, or the photo you uploaded do not qualify.
2.3 Other cases. Beyond the above, we may grant a refund in exceptional circumstances at our sole discretion. This is a courtesy, not a right, and does not create an entitlement in later cases.
3. Right Of Withdrawal (EU, EEA and UK Consumers)
3.1 If you are a consumer in the EU, EEA or UK, you normally have 14 days from purchase to withdraw from a contract for digital services without giving a reason. 3.2 To withdraw, email support@idetta.com within that period from, or stating, the email address of your account. Any clear statement of your decision is enough, and it is enough to send it before the 14 days end. 3.3 If you asked us to begin the service immediately during the 14 days and acknowledged that your right of withdrawal may be lost once the service has been fully performed, then, unless the Service is defective, you will not be refunded for what you have already used. You may receive a proportional refund for the remaining unused part of the subscription period. 3.4 If your withdrawal is valid, we will refund you without undue delay and no later than 14 days after we learn of your decision, using the same payment method you used to pay.
4. App Store And Google Play Purchases
If you bought through the Apple App Store or Google Play, the store processes your payment and any refund. We cannot refund these purchases ourselves. Please request a refund directly from Apple or Google, following their rules.
5. How Refunds Are Paid
Approved refunds are returned to the original payment method. Your bank or card issuer may need several business days to show the money. We cannot refund to a different method or account.
6. Contact
Email: support@idetta.com (subject: "Refund request") Please include your account email and, if you have one, a transaction number.